Managed AV Services

East Coast Audio Visual (ECAV) provides a range of Managed Services for its clients, end-users and partners with a range of options to suit application and support required:

Tier 1 Support

End-user calls direct to our off-site technical help desk (ideal for Outsourced help).

Tier 2 Support Telephone based support for your technical staff (ideal if they are supporting end-users directly).
Remedial Maintenance “Break-fix” arrangements, possibly with contractual KPIs such as response times (ideal for high pressure & fast paced environments).
Preventative Maintenance Pro-actively reducing the likelihood of equipment failure (ideal for clients where every minute counts).
Event Support Physical presence at key events to ensure the AV experience is flawless (ideal for high risk / high reward events where nothing can go wrong).
Consultancy For activities such as user training, documentation, equipment audit, enhancements design, budget planning (ideal for ICT Department Heads & Managers).

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