Once you've made your purchase and received your goods, you still want to feel comfortable that it will be looked after in case something goes wrong.

ECAV provides a number of After-sales support services to ensure you get the most out of your equipment.

Consumables and Projector Lamps

We stock the most needed consumables and can source less frequently needed items quickly. Customers can be surprised at the cost of some audio-visual consumables such as projector lamps, so we like to advise our customers up front what they will be up for, and our pricing policy ensures that our consumables are competitively priced.

Telephone Support

ECAV appreciates the customer's expectations for their AV equipment to work and their frustration when it doesn't. All major items are marked with our service hotline number, so we are only a phone call away if you are having problems. If your problems are straight forward we happily help over the phone. Should such telephone support extend beyond 10 minutes or research activity be required to help in determining the problem or its solution, ECAV reserves the right to charge a Service Management Fee.

For the first three months following a standard installation, East Coast provides free telephone-based support.

Once a fault has been confirmed, ECAV can help to get your equipment operational again through our Maintenance and Repairs facility or the Customer may decide to directly with the appropriate Service Agent - See our Service Agents list or get the contact details from the manufacturer's web-site.

Warranty management

Generally, the manufacturer will repair their equipment during the stated warranty period except where there has been misuse or extended wear and tear. However, warranty conditions by particular manufacturers for different equipment vary so check the manufacturer's web-site, or contact East Coast for information.

Additionally, East Coast keeps track of serial numbers of key equipment sold, and is able to advise the repair centre of purchase dates, so the customer doesn't have to fill out additional paperwork or keep copies of warranty cards.

Note that the warranty on most equipment is on a "Back to Base" basis, whereby it is the customer's responsibility and cost to get the equipment to the authorised Service Agent.

East Coast also warrants any workmanship related to any standard installation for twelve months. This warranty covers the cost of labour and the materials to rectify any installation-based fault on site (where practical) and is given on the basis that the users of the audiovisual system have received training, that the user has obtained appropriate first level support, and that the equipment has not been misused.

Extended Warranties

Customers may wish to take out an extended warranty to cover their equipment for up to 5 years and include on-site support for their equipment. We provide this service through United Electrical who has 5,000 agents around Australia. More detail is in their brochure. For pricing information see the Extended Warranties in the Products and Buying section of this web-site.