Real-world, Real-time Monitoring, Management & Support for Business-critical Audio Visual
When audio visual systems fail, it’s more than a hiccup, it’s a real cost to the business: – having to cancel or reschedule meetings, training or events, not being able to see, hear or share content properly, late starts due to getting the AV operational, and then add the frustrations of a wasted commute.
In the real world, there is no way that a business would accept that their ICT infrastructure is not monitored, maintained or supported. But too often, that is the reality for AV:
Everyone should think this is unacceptable – ECAV certainly does.
Whilst re-engineering the AV systems may be the right answer, ECAV recognises that that may not be practical.
As such, we have developed a suite of proactive monitoring and management services that can be tailored to your environment to ensure business-critical AV assets are operational all year round.
To make this real, our monitoring service can identify AV faults, then we remote in to resolve or liaise with your IT Help Desk, all prior to the day’s first event.
Our service contracts are tailored specifically around your business’s needs and circumstances, then backed with a strict Service Level Agreement. Partnership is at the core of our business ethos and demonstrates why we have such a strong list of long-standing relationships with our valued clients.
We believe this is the most comprehensive and tailorable suite of services for the monitoring, management and support of AV systems in Australia – and we’re happy to be challenged on this.
Our AV Operations Centre keeps an eye on your systems 24/7. We detect over 90% of issues before your team even steps in. Problems can then be resolved via Remote Connect, or flagged for your team to address, ensuring minimal disruption.
Extend the life of your equipment and avoid costly downtimes. Scheduled maintenance checks include equipment cleaning, system tests, and firmware updates. Minor issues are resolved on the spot, and actionable insights are provided for future system reliability.
Gain a clearer picture of your room and equipment usage. We track and report on key AV assets, helping you plan for technology refreshes and budget effectively.
Ensure flawless execution of critical events with on-site or remote AV experts who pre-test systems and stay ready to troubleshoot.
The partner to Remote Monitoring that allows us to directly assess and fix issues, whether it’s a frozen device, firmware hiccup, or user error, even to the point of restarting the system.
Our expert helpdesk team provides immediate assistance, armed with in-depth knowledge of your systems for fast, efficient problem-solving.
When on-site service is needed, our technicians are there quickly – within hours, not weeks.
AV equipment still does fail. Through upfront planning and vendor arrangements, we minimise downtime with spares management, advance replacements & the manufacturer’s service centre.
This can only happen through a range of tools, each particular to your AV systems and equipment:
Control Hub
Microsoft Intune
Teams Room Pro
Zoom Rooms
Network Monitoring
Remote Power Manager
ScreenConnect
Crestron XIO
Q-SYS Reflect
YMCS
Logi Sync
Jabra
Commbox
Contact East Coast Audio Visual Pty Ltd on 02 8350 0300 or enquiries@ecav.com.au for a MaintainPlus consult on improving the reliability and availability of your AV systems.